Where will my order be delivered?
When will I receive my order?
Will my child's teacher see my credit card information?
Will other parents see what I have ordered online?
Can I pay by cash or check when ordering online?
When will my credit card be charged?
What if there is a problem with a product I have ordered?
Who do I contact about billing problems?
Can I return an item?
How do I redeem coupons my child has earned?

Where will my order be delivered?
Your order will be delivered directly to the classroom, just like when you order from the paper catalog flyer. Your child's teacher will distribute the items directly to your child.

When will I receive my order?

Once your child's teacher submits the class order, the items will arrive in the classroom in less than two weeks.

Will my child's teacher see my credit card information?
No. Billing information is submitted to Scholastic only, using Scholastic's secure server and the latest technology to protect credit card information. We guarantee secure commerce transactions by encrypting all credit card information so that it cannot by read as it travels to our ordering system. Once it is received, it is stored in a location not accessible via the Internet.

Will other parents see what I have ordered online?
No. Your title selections are completely secure and will only be sent to your child's teacher.

Can I pay by cash or check when ordering online?
No. You must use a credit card (VISA or MasterCard) to place a Club order online.

When will my credit card be charged?
Your credit card will not be charged until the items you have ordered have been shipped to the classroom.

What if there is a problem with a product I have ordered?
If you encounter a problem with any product you have ordered, please return the item to your child's teacher. The teacher will return it to Scholastic and an exchange or a refund will be sent to the teacher to give to you. If a refund is requested, a check will be issued, your credit card will not be reimbursed.

Who do I contact about billing problems?
If you have a problem or a question regarding billing, please contact Scholastic directly. Customer service can be reached at 1-800-246-2986 Monday-Friday 6 a.m.–11 p.m. CT, Saturday 8 a.m.–5 p.m. CT, or e-mail us at bookclubs@scholastic.com.

Can I return an item?
Yes. Every purchase comes with Scholastic's unconditional satisfaction guarantee. If you are not completely satisfied with an item, you may return it for an exchange or full refund — no questions asked. Simply return the item to your child's teacher.

How do I redeem coupons my child has earned?
Currently, only coupons with 10-digit codes can be redeemed when ordering online. If you would like to use any other coupons with your order, please fill-out the coupons and present them to your child's teacher to include with the class order.